Frequantly Asked Questions

Why do we choose you?

What is your Shipping Policy?

What is your Return Policy?

What kind of Payment you accept?

Do you ship internationally?

What if my Address Changes or we move?

Is my Payment Information Secure?

What is your Privacy & Legal Policy?

Why do we choose you?

We are in business since last eight years.  We have a lot of expertise in all tobacco products.  Our friendly and polite staff knows how to take and process all the shipment correctly.  Our top notch quality control process allows us to ship all the packages on time without making any errors.  Last thing you want to deal with is hassle of returning wrong kind of cigarettes, wrong charges on your credit card, or wait long time for your package to arrive.  We guarantee that you will not be charged more; your products will be shipped within 24-48 hrs; and you will receive the products that you have ordered.  Freshness of our products is always guaranteed.

FAQ

What is your Shipping Policy?

Free UPS Ground Shipping with Minimum Order of 3 Cartons.  Flat shipping charge of $6.00 for all smaller and Priority mail orders.  All packages are shipped from Louisville, KY fresh everyday from Monday to Friday.

We use US Postal Service Priority mail for states where UPS doesn’t deliver cigarettes by ground service.

We send you an e-mail with the tracking number after your order get shipped from our warehouse.

FAQ

What is your Return Policy?
 
We guarantee the freshness of our product. If for any reason you are not happy with the quality of our product, just ship it back to us, and we will replace them or give you credit for all un-open packs. 

If you order something in error, ship the products back to us, and we will credit you for all un-open cartons. 

If we ship you something in error, we will replace your order next day, and will pay for shipping both way.

Call us toll free 877 DO SMOKE (367-6653) or email us at services@cheapsmoke.com  All returns must be made within 15 days of date of purchase.

FAQ

What kind of Payment you accept?

CheapSmoke.com, accepts personal checks and money order.  You can pay us by e-check module we have (fill out your bank details, and you don't have to mail uis the check) or you can mail them to us with government issued Photo ID for proof of age. 

FAQ
 
Do you ship internationally?

At this time, CheapSmoke.com is only able to process shipments within the United States.

FAQ

What if my Address Changes or we move?

If your address changes, simply update your account information on the web site, or call us toll free 877-367-6653.

FAQ

Is my Paymet Information Secure?

The CheapSmoke.com website uses the latest in SSL (Secure Socket Layer) technology. This is the standard used by Netscape and Microsoft. As an added precaution, CheapSmoke.com does not keep your payment information on website. Your payment information is transmitted to the us using encryption technologies.

FAQ

What is your Privacy & Legal Policy?

Privacy Policy

CheapSmoke.com is the sole owner and user of the information collected through this website. Our customer lists are not sold, rented, or given to anyone outside of the CheapSmoke.com organization.

For those of you familiar with cookies, we use them. It is the best technology to keep track of your order details without making you re-enter order information a second time if you lose your connection to the internet. The cookies are not used for any purpose other than maintaining basic information regarding your order.

Legal Policy

1. All products purchased from CheapSmoke.com are for personal use ONLY, not intended for resale.  

2. It is legal to purchase cigarette products for personal consumption from out-of-state according to Federal legislation.

3. CheapSmoke.com does not sell cigarettes to minors. You must be twenty-one (21) years of age, possess a valid drivers license to purchase cigarette products. Your age has to be certified for purchasers of tobacco products from CheapSmoke.com. <> 

4. It is the responsibility of the Buyer to make certain and comply with any laws in regard to the purchase and use of any cigarette products. In order to determine the applicable limits on purchases or taxing responsibilities, if any, imposed by your particular state, the consumer may want to contact their state authorities.

5. CheapSmoke.com will charge sales tax if the order is being shipped state of Kentucky.  Transfer of title to the goods being sold in this order is taking place in the State of Kentucky.

YOU MUST BE 21 YEARS OF AGE OR OLDER TO PURCHASE TOBACCO PRODUCTS FROM CheapSmoke.com. All new accounts will be required to provide a valid government issued picture ID and signature by an adult when receiving their initial delivery. It is a crime for any person under the age of 21 to purchase cigarettes.

SURGEON GENERAL'S WARNING: Cigarette Smoke Contains Carbon Monoxide.


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<>Call us toll free at 877 DO-SMOKE (877 367-6653)